Privacy

Here's a complete privacy policy for UGMA Himalayan, written for their Shopify store:

Privacy Policy

Last updated: May 2026

UGMA Himalayan ("we", "us", or "our") operates ugma.in. This policy explains what information we collect, how we use it, and your rights as a customer.

1. Information We Collect

When you place an order or visit our store, we may collect:

  • Personal details — name, email address, phone number, and delivery address
  • Payment information — processed securely through our payment gateway; we do not store card or UPI details on our servers
  • Device & usage data — browser type, IP address, pages visited, and time spent on site (collected via cookies and analytics tools)
  • Order history — products purchased, order value, and delivery status

2. How We Use Your Information

We use your data solely to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates via SMS or email
  • Respond to support queries
  • Improve our website and customer experience
  • Comply with applicable Indian laws and regulations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Cookies

Our website uses cookies to remember your cart, understand how visitors use the site, and serve relevant content. You can disable cookies in your browser settings, though some features of the store may not function correctly.

4. Third-Party Services

We use trusted third-party platforms to run our store, including:

  • Shopify — e-commerce platform and order management
  • Razorpay / payment gateways — secure payment processing
  • Judge.me — customer reviews
  • Meta / Google — analytics and advertising

Each of these services has its own privacy policy governing how they handle data.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our store uses SSL encryption and Shopify's secure infrastructure. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your order and personal data for as long as necessary to fulfill orders, handle any disputes, and comply with Indian legal obligations (including GST record-keeping requirements).

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data, subject to legal obligations

To exercise any of these rights, write to us at [your support email].

8. Children's Privacy

Our products are intended for adults only. We do not knowingly collect personal data from anyone under the age of 18.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our store after changes constitutes your acceptance of the revised policy.

10. Contact Us

For any privacy-related questions, reach out to us at: support@ugma.in